Terms of Trade
Last updated: September 2026
Welcome to Lard Ass Butter. These Terms & Conditions apply when you purchase products from Lard Ass Butter through our website or directly from us.
Lard Ass Butter is operated by Lard Ass Pty Ltd (ACN 618 282 330), trading as Lard Ass Butter.
By placing an order with us, you agree to these Terms & Conditions.
1. Orders
Orders placed through our website are subject to acceptance and product availability.
We reserve the right to accept, decline or cancel an order where reasonably necessary, including where a product is unavailable, an incorrect price has been displayed, payment cannot be processed or we are unable to fulfil the order.
If we are unable to fulfil an order after payment has been made, we will contact you to arrange an appropriate alternative or refund.
2. Products & Availability
We make artisan dairy products and, by their nature, there may be variations in colour, texture, appearance and availability.
Product photographs on our website are intended as a guide and the product you receive may vary slightly from the images shown.
Availability may also be affected by seasonal ingredients, production schedules and supply.
3. Prices & Payment
All prices displayed on our Australian website are in Australian dollars (AUD).
Prices may change from time to time.
Payment must be made using one of the payment methods available at checkout. Your order may not be processed if payment is declined or cannot be authorised.
4. Delivery
We take considerable care when packing and dispatching our products, particularly products requiring temperature-controlled delivery.
Delivery areas, charges and estimated delivery timeframes are displayed on our website or at checkout where applicable. Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather and other transport disruptions.
Please ensure that your delivery address, contact information and any relevant delivery instructions are correct when placing your order.
For products requiring refrigeration, customers are responsible for ensuring that someone is available to receive the delivery or for providing clear delivery instructions that allow the order to be left in a suitable, secure location protected from heat and direct sunlight, and for ensuring the products are refrigerated promptly following delivery in accordance with the storage instructions provided.
If a refrigerated product arrives significantly delayed, damaged or in a condition that causes concern about its temperature or food safety, please do not consume it and contact us promptly.
5. Collection
Where Click & Collect is available, orders must be collected from the nominated Lard Ass Butter location during the applicable collection hours.
Please wait until you have received confirmation that your order is ready before collecting it.
6. Cancellations & Changes
If you need to change or cancel an order, please contact us as soon as possible.
Because we produce and prepare perishable food products, we may not be able to change or cancel an order once it has entered production, packing or dispatch.
7. Returns, Refunds & Problems With Your Order
Due to the perishable nature of our products, we cannot accept returns simply because you change your mind.
However, your rights under the Australian Consumer Law continue to apply.
If your order arrives damaged, incorrect or you believe there is a problem with the quality of a product, please contact us as soon as possible after receiving it.
Where possible, please include your order number, details of the issue and photographs of the product and packaging so we can investigate.
Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include replacement, refund or another suitable resolution.
Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
8. Food Allergies & Dietary Requirements
Our products are manufactured in a dairy production facility where other allergens may also be handled.
Ingredients and allergen information applicable to individual products should be reviewed before consumption. Where relevant, product packaging may also identify potential allergen cross-contact.
If you have a serious food allergy, intolerance or specific dietary requirement and require further information about a product, please contact us before ordering or consuming the product.
While we take food safety seriously and operate under established food-safety procedures, we cannot guarantee that products will be suitable for a particular dietary requirement unless expressly stated.
9. Storage & Food Safety
Our products must be stored and handled according to the storage instructions provided on their packaging.
Refrigerated products should be kept refrigerated at the temperature specified on the product.
Customers are responsible for appropriately storing products following delivery or collection.
10. Best Before and Use By Dates
Products should be consumed in accordance with the date marking and storage instructions shown on their packaging.
A Best Before date indicates how long a product is expected to retain its quality when stored correctly and does not mean the product automatically becomes unsafe after that date.
A Use By date relates to food safety, and products should not be consumed after that date.
11. Promotions & Discount Codes
From time to time, Lard Ass Butter may offer promotional codes, discounts, gifts or special offers.
Unless otherwise stated, promotions:
- cannot be exchanged for cash;
- may be subject to minimum purchase requirements;
- may apply only to selected products;
- may have an expiry date; and
- may not be used in conjunction with another offer.
We reserve the right to amend or withdraw a promotion where reasonably necessary, including where an error has occurred.
12. Gift Cards
Gift cards, where available, are subject to the conditions displayed when they are purchased or issued and applicable Australian law.
Purchased gift cards are valid for at least three years from the date of purchase, unless an exception permitted by Australian law applies. Any expiry date and applicable conditions will be clearly displayed.
Gift cards cannot be exchanged for cash except where required by law.
13. Website Information
We make reasonable efforts to ensure that information on our website is accurate and current.
Occasionally, errors may occur in product descriptions, pricing, availability or other website content. Where an error affects an order, we will contact you and work with you to resolve it.
14. Liability
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law or other applicable law that cannot legally be excluded.
To the extent permitted by law, Lard Ass Butter is not responsible for indirect or consequential loss arising from circumstances outside our reasonable control.
Customers are responsible for following product storage, handling and food-safety instructions after delivery or collection.
15. Privacy
We collect and handle personal information in accordance with our Privacy Policy.
Information provided when placing an order may be used to process payment, fulfil and deliver your order, communicate with you about your purchase and provide customer service.
If you have opted in to receive marketing communications, we may also contact you about Lard Ass Butter news, products, events and offers. You can unsubscribe from marketing communications at any time.
16. Intellectual Property
The Lard Ass Butter name, branding, logos, photographs, written content and other material appearing on our website are owned by Lard Ass Butter or used under licence or with permission from the relevant rights holder.
This material must not be reproduced, distributed or used for commercial purposes without permission from Lard Ass Butter or the relevant rights holder, as applicable.
17. Changes to These Terms
We may update these Terms & Conditions from time to time.
The Terms applying to an order will generally be those published on our website at the time the order is placed.
18. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia.
19. Contact Us
If you have a question about an order, product or these Terms & Conditions, please contact:
Lard Ass Butter
Lard Ass Pty Ltd
Ocean Grove, Victoria, Australia
Email: contact@lardass.com.au
Phone: (03) 4239 0333