Privacy Policy
Last updated: September 2026
Lard Ass Butter is operated by Lard Ass Pty Ltd (ACN 618 282 330), trading as Lard Ass Butter.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit lardass.com.au, purchase from us, subscribe to our communications or otherwise interact with Lard Ass Butter.
1. Personal Information We Collect
Depending on how you interact with us, we may collect:
- your name;
- email address and telephone number;
- billing and delivery address;
- order and purchase information;
- payment and transaction information;
- information you provide when contacting us or requesting customer support;
- marketing preferences;
- information about your device and how you interact with our website and communications, such as your IP address, browser information, pages or products viewed and interactions with our website.
- Payment information is processed through our ecommerce and payment providers.
Lard Ass Butter does not directly store complete credit or debit card details.
2. How We Collect Personal Information
We generally collect personal information directly from you when you:
- place an order;
- create or use a customer account;
- subscribe to the Butter Club or other marketing communications;
- contact us;
- enter a promotion or attend an event;
- otherwise provide information to us.
Some information is collected automatically when you use our website through cookies, pixels and similar technologies.
3. How We Use Personal Information
We may collect, hold, use and disclose personal information to:
- process and fulfil orders;
- process payments and refunds;
- arrange delivery or collection;
- communicate with you about your purchase;
- provide customer service;
- manage customer accounts;
- manage promotions, events and offers;
- operate, maintain and improve our website, products and services;
- understand how customers use our website and communications;
- measure and improve our marketing;
- detect and prevent fraud or misuse;
- maintain the security of our website and systems;
- comply with legal and regulatory requirements.
Where you have subscribed or otherwise consented to receive marketing communications, we may contact you about Lard Ass Butter products, recipes, news, events and offers.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
4. Sharing Personal Information
We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our services. These may include:
- Shopify, which powers our online store;
- Klaviyo, which we use for email marketing and customer communications;
- payment providers, to process purchases and refunds;
- delivery and logistics providers, to fulfil and deliver orders;
- website hosting, analytics and technology providers;
- advertising and marketing platforms, where applicable;
- professional advisers and other service providers that assist us in operating our business.
We may also disclose personal information where required or authorised by law, or where reasonably necessary to protect our legal rights.
We do not sell customers' personal information.
5. Overseas Processing
Some of the service providers we use operate internationally and may process, store or access personal information outside Australia.
Depending on the services being used, this may include processing or access in the United States and other countries in which our service providers or their authorised service providers operate.
Where required by applicable Australian privacy law, we take reasonable steps in relation to the handling of personal information disclosed to overseas recipients.
6. Cookies, Analytics and Advertising
Our website uses cookies and similar technologies to operate the online store, remember preferences, maintain shopping carts and customer sessions, understand how visitors use our website and measure the effectiveness of our marketing.
We may also use analytics and advertising services to understand website activity and, where applicable, provide or measure advertising.
You can control or disable cookies through your browser settings and, where available, through the privacy or cookie controls provided on our website. Disabling some cookies may affect the operation of certain website features.
7. How We Protect and Retain Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored by us or by trusted service providers that operate systems on our behalf.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, maintain appropriate business and transaction records and meet legal, accounting and regulatory requirements.
When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it where appropriate and required by law.
8. Accessing or Correcting Your Personal Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us using the details below.
We may need to verify your identity before providing access to or changing personal information.
9. Privacy Questions and Complaints
If you have a question or concern about how we have handled your personal information, please contact us using the details below.
We will consider your enquiry or complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, service providers or legal obligations.
The current version will be published on our website and will show the date it was last updated.
11. Contact Us
Lard Ass Butter
Lard Ass Pty Ltd
10–11 Sykes Place
Ocean Grove VIC 3226
Australia
Email: contact@lardass.com.au
Phone: (03) 4239 0333